Shipping & Delivery Policy

Last Updated: September 1, 2026

This Shipping & Delivery Policy explains how products and services purchased through itsicard are delivered.

itsicard is a SaaS-based digital business identity and virtual business card platform. Our Services are primarily delivered electronically and do not normally involve physical shipping or delivery.

1. Digital Service Delivery

itsicard provides digital services through the internet.

Depending on the subscription or plan selected, your purchased Services may include:

• Digital business card
• Virtual business profile
• QR code
• Digital profile URL
• Products and services showcase
• Social-media links
• Enquiry forms
• Appointment features
• Analytics
• Custom branding
• Custom domain functionality
• Multiple digital cards
• Team management
• Other features included in your selected plan

These Services are delivered electronically through your itsicard account and/or the applicable digital profile.

2. Account Activation

After successful registration or purchase, your itsicard account may be made available electronically.

For paid subscriptions, access to applicable premium features will generally be activated after:

1. Successful registration;
2. Successful payment, where payment is required; and
3. Completion of any required account verification.

Activation time may vary depending on payment processing, verification requirements and technical circumstances.

3. Digital Business Card Delivery

After creating your digital business card, you may be able to access and share it through:

• Your itsicard account
• A unique digital profile link
• QR code
• Website link
• Social media
• WhatsApp or other messaging platforms
• Email
• SMS
• Other supported sharing methods

There is no physical card that needs to be delivered.

4. QR Code Delivery

Where QR-code functionality is included in your plan, the QR code may be generated electronically through the itsicard platform.

The QR code may be displayed, downloaded or shared according to the functionality available in your account.

You are responsible for ensuring that printed or externally distributed copies of your QR code remain accurate and usable.

5. Subscription Delivery

For paid subscription plans, the purchased digital features are generally made available for the applicable subscription period after successful payment.

Subscription access may be subject to:

• Your selected plan
• Account status
• Successful payment
• Applicable usage limits
• Technical availability
• Compliance with our Terms & Conditions

6. Custom Domain Services

If your selected plan includes custom-domain functionality, activation may require additional configuration.

Domain-related activation may depend on:

• Domain availability
• Domain registration
• DNS configuration
• Verification
• Third-party domain providers
• Propagation time
• Information supplied by the customer

itsicard cannot guarantee an exact activation time for domain services where third-party systems are involved.

7. Email, SMS and Messaging Delivery

Certain itsicard features may involve email, SMS, WhatsApp or other communication services.

Delivery of such communications may depend on third-party service providers and telecommunications networks.

itsicard does not guarantee that every email, SMS or message will be delivered successfully or immediately.

Messages may be delayed, filtered, blocked or rejected by third-party providers or recipient networks.

8. Physical Shipping

itsicard does not normally ship physical products.

Accordingly:

Shipping charges: Not applicable

Courier charges: Not applicable

Delivery address: Not required for digital Services

Physical delivery: Not applicable

If itsicard introduces any physical products in the future, a separate shipping policy or applicable delivery terms may be provided.

9. Delivery Delays

Although digital Services are normally available shortly after successful registration or payment, delays may occur because of:

• Payment verification
• Account verification
• Technical issues
• Server maintenance
• Domain configuration
• Third-party service interruptions
• Internet connectivity
• Security checks
• Incorrect information provided by the customer
• Force majeure events

We will make reasonable efforts to resolve delivery or activation issues.

10. Customer Responsibility

To receive and use the Services successfully, you are responsible for:

• Providing accurate registration information.
• Providing a valid email address and mobile number where required.
• Maintaining access to your account.
• Maintaining an internet connection.
• Providing accurate domain information where applicable.
• Completing required verification steps.
• Keeping your login credentials secure.

itsicard is not responsible for delays caused by incorrect information or actions taken by the customer.

11. Service Availability

itsicard aims to maintain reliable access to the platform.

However, temporary interruptions may occur due to:

• Scheduled maintenance
• Software updates
• Infrastructure problems
• Internet outages
• Cybersecurity incidents
• Third-party service failures
• Natural disasters
• Government actions
• Other circumstances beyond our reasonable control

Temporary service interruptions do not constitute a physical delivery failure.

12. Delivery Confirmation

Where applicable, successful account activation, payment confirmation or digital-service availability may be communicated through:

• Email
• Dashboard notification
• On-screen confirmation
• SMS
• Other supported communication channels

The exact notification method may vary depending on the Service and platform configuration.

13. Failed or Incomplete Delivery

If you have successfully completed payment but cannot access the purchased digital Service, please contact our support team.

Please provide:

• Registered email address
• Account details
• Transaction or invoice reference
• Date of payment
• Description of the issue
• Relevant screenshots or supporting information, where applicable

Our support team will investigate the issue and take reasonable steps to restore access.

14. Refunds for Delivery or Activation Issues

If a digital Service cannot be delivered or activated due to an issue attributable to itsicard, we will investigate the circumstances.

Depending on the situation, we may provide:

• Technical assistance
• Re-activation
• Service restoration
• Extension of subscription access
• Credit
• Refund, where applicable

Any refund will be subject to our Refund & Cancellation Policy and applicable law.

15. Third-Party Services

Certain parts of the itsicard Services may depend on third-party providers, including:

• Payment gateways
• Domain registrars
• Cloud infrastructure
• Email providers
• SMS providers
• WhatsApp or messaging platforms
• Social-media platforms
• Analytics providers

Delivery or activation of third-party-dependent functionality may be affected by those providers.

16. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our Services, technology, business practices or applicable laws.

The latest version will be published on the itsicard website with the updated “Last Updated” date.

17. Contact Us

If you experience an issue with activation, delivery or access to a purchased digital Service, please contact us through the official support details available on the itsicard website.

itsicard

Digital Business Identity & Networking Platform

Website: itsicard.com

Support Email: [Insert official support email]

Registered Office: [Insert registered office address]

Digital Delivery Summary

ItemDelivery MethodDigital Business CardOnlineVirtual ProfileOnlineQR CodeDigitalProfile LinkDigitalProducts & ServicesOnlineEnquiry FormsOnlineAppointment FeaturesOnlineAnalyticsOnlineCustom DomainDigital / OnlineSubscriptionOnlinePhysical ShippingNot Applicable

Policy Version: 1.0

Last Updated: September 1, 2026