Refund & Cancellation Policy

Last Updated: September 1, 2026

This Refund & Cancellation Policy (“Policy”) explains the rules applicable to cancellation of subscriptions, free trials, payments and refunds for the itsicard SaaS platform and related Services.

By purchasing or subscribing to any paid itsicard plan, you acknowledge and agree to this Policy.


1. About This Policy

itsicard provides subscription-based digital business card and digital business identity services.

Depending on the plan selected, paid features may include:

  • Digital business cards
  • Multiple digital cards
  • QR code sharing
  • Products and services
  • Gallery
  • Enquiry forms
  • Appointment features
  • Analytics
  • Custom branding
  • Custom domains
  • Team management
  • Other premium features

Subscription pricing, billing periods, features and applicable taxes will be displayed before purchase.


2. Free Plan

itsicard may provide a free plan with limited features.

No payment is required for the free plan unless otherwise stated.

Users may use the available free features subject to the applicable plan limits and Terms & Conditions.

itsicard may modify the features or limitations of the free plan from time to time.


3. Free Trials

itsicard may offer free trials for selected paid plans.

Where a free trial is offered:

  • The applicable trial period will be displayed during registration or subscription.
  • Certain features may be limited during the trial.
  • You may cancel during the trial according to the cancellation options provided.
  • If the trial converts into a paid subscription, the applicable subscription charge may be processed according to the information displayed at signup.
  • Trial eligibility may be limited to one trial per user, account, organization or payment method unless otherwise stated.

itsicard reserves the right to modify or discontinue promotional trials subject to applicable law.


4. Paid Subscriptions

itsicard may offer monthly, annual or other subscription periods.

When you purchase a subscription, you agree to pay the applicable subscription fee displayed at checkout.

Applicable taxes, including GST where applicable, may be charged in addition to the displayed subscription price where required.

Your subscription will provide access to the features associated with the selected plan for the applicable subscription period.


5. Automatic Renewal

Where automatic renewal is enabled, your subscription may automatically renew at the end of each billing period unless you cancel before the renewal date.

The renewal amount will generally be based on the applicable price in effect at the time of renewal, subject to any promotional or contractual terms communicated to you.

You are responsible for cancelling your subscription before the renewal date if you do not wish to continue the subscription.

Where required by applicable law, we will provide appropriate renewal information or notice.


6. How to Cancel Your Subscription

You may cancel your subscription using the cancellation option available within your itsicard account or by contacting our support team through the official contact details provided on the website.

After cancellation:

  • Your subscription will normally remain active until the end of the current paid billing period.
  • Future renewal charges should stop after successful cancellation.
  • Cancellation does not automatically entitle you to a refund for the current billing period.

If your account has an active promotional period or trial, cancellation may be subject to the terms applicable to that promotion.


7. Refund Policy

Unless otherwise required by applicable law or expressly stated at the time of purchase, subscription fees are generally non-refundable once the paid subscription period has started.

This means that if you purchase a monthly or annual plan and later decide that you no longer wish to use the Services, we generally will not provide a refund for the unused portion of that billing period.

However, refund requests may be considered in limited circumstances described below.


8. Eligible Refund Situations

A refund may be considered where:

Duplicate Payment

You were charged more than once for the same subscription due to a technical or billing error.

Unauthorized Transaction

You believe a transaction was unauthorized and provide sufficient information for us to investigate.

Technical Billing Error

A technical error resulted in an incorrect charge.

Service Issue

A significant and demonstrable technical failure prevented access to a paid Service for a substantial period, subject to investigation and our reasonable determination.

Legal Requirement

A refund is required under applicable law.

Approved refunds will generally be processed through the original payment method where technically possible.


9. Non-Refundable Situations

Refunds will generally not be provided solely because:

  • You changed your mind after purchasing.
  • You did not use the Services.
  • You forgot to cancel a subscription.
  • You did not use all features included in your plan.
  • You purchased the wrong plan without contacting support promptly.
  • You no longer require the Service.
  • You were unaware that your subscription would renew where the renewal terms were clearly disclosed.
  • You failed to maintain your account or login information.
  • Your account was suspended or terminated because you violated our Terms & Conditions or Acceptable Use Policy.

This section remains subject to any mandatory rights available under applicable law.


10. Refund Request Process

To request a refund, contact itsicard support through the official support/contact channel.

Your request should include:

  • Name
  • Registered email address
  • Account information
  • Transaction or invoice reference
  • Date of payment
  • Reason for the refund request
  • Any relevant supporting information

We may request additional information to verify the transaction and account.


11. Refund Review

Refund requests are reviewed on a case-by-case basis where applicable.

We may consider:

  • Date of purchase
  • Subscription type
  • Billing cycle
  • Usage of the Services
  • Reason for the request
  • Transaction history
  • Technical issues
  • Previous refunds
  • Applicable law
  • Other relevant circumstances

Submitting a refund request does not guarantee approval.


12. Refund Processing Time

Once a refund is approved, we will initiate the refund within a reasonable period.

The actual time for the funds to appear in your account may depend on:

  • Payment method
  • Bank
  • Card issuer
  • Payment gateway
  • Financial institution
  • Other third-party payment providers

itsicard is not responsible for delays caused by third-party payment providers after the refund has been initiated.


13. Cancellation Does Not Delete Your Account Automatically

Cancelling a paid subscription does not necessarily delete your itsicard account.

Depending on your plan and account status, you may continue using available Services until the end of the applicable subscription period.

You may separately request account deletion in accordance with our Privacy Policy and applicable procedures.


14. Downgrades

If you downgrade from a paid plan to a lower-priced plan, the change may take effect:

  • Immediately; or
  • At the end of the current billing period,

depending on the available subscription mechanism.

Unless otherwise stated, downgrading does not automatically result in a refund of the difference between plans for the current billing period.

Changes to plan limits may affect access to premium features or content.


15. Upgrades

If you upgrade your subscription, you may be charged the applicable upgrade amount according to the pricing and billing mechanism displayed at the time of upgrade.

Any credit, prorated amount or adjustment will be handled according to the applicable billing system and subscription terms.


16. Failed Payments

If a subscription payment fails, we may:

  • Notify you of the failed payment.
  • Attempt to process the payment again.
  • Temporarily restrict premium features.
  • Downgrade the account.
  • Suspend the subscription.
  • Cancel the subscription after an applicable grace period.

You are responsible for maintaining valid payment information.


17. Account Suspension or Termination

If your account is suspended or terminated because of:

  • Fraud
  • Abuse
  • Illegal activity
  • Violation of our Terms & Conditions
  • Violation of our Acceptable Use Policy
  • Misuse of the Services
  • Security threats
  • Other serious violations

you may not be entitled to a refund for the remaining subscription period, except where required by applicable law.


18. Promotional Discounts

Promotional pricing, discounts, coupons and special offers may be subject to additional conditions.

Unless expressly stated otherwise:

  • Promotional discounts are not transferable.
  • Promotional pricing may apply only for a specified period.
  • After a promotional period ends, the subscription may renew at the standard applicable price.
  • Promotional purchases may be subject to separate refund restrictions.

The applicable promotional terms displayed at the time of purchase will take precedence in case of a conflict.


19. Taxes

Applicable taxes, including GST and other statutory charges, may be included in or added to the subscription price depending on the applicable pricing structure and law.

Any refund of taxes will be handled according to applicable tax laws and the circumstances of the refund.


20. Third-Party Payment Providers

Payments may be processed through third-party payment gateways or payment service providers.

Their terms and policies may also apply to your transaction.

itsicard is not responsible for delays, failures or restrictions imposed by a third-party payment provider, except where required by applicable law.


21. Changes to Pricing

itsicard may change subscription pricing, features or plan structures from time to time.

Where appropriate, changes to recurring subscription pricing will be communicated in accordance with applicable law and the applicable subscription terms.

If you do not agree with a future price change, you may cancel your subscription before the applicable renewal date.


22. Service Availability

itsicard aims to provide reliable and continuous access to the Services.

However, temporary interruptions may occur because of:

  • Maintenance
  • Updates
  • Server or infrastructure issues
  • Internet failures
  • Cybersecurity incidents
  • Third-party service failures
  • Force majeure events
  • Other circumstances beyond our reasonable control

Temporary interruption does not automatically create a right to a refund.

Where a substantial and prolonged service failure occurs, we may consider an appropriate remedy depending on the circumstances and applicable law.


23. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Changes may be made because of:

  • Changes in our Services
  • Changes in subscription plans
  • Changes in payment systems
  • Changes in applicable laws
  • Changes in business practices

The updated Policy will be published on the website with a revised “Last Updated” date.


24. Contact Us

For subscription cancellation, billing questions or refund requests, please contact itsicard through the official contact information available on our website.

itsicard

Digital Business Identity & Networking Platform

Website: itsicard.com

Billing / Support Email: [Insert official email]

Registered Office: [Insert registered office address]


25. Important Notice

Nothing in this Policy is intended to restrict or exclude any consumer, contractual or statutory rights that cannot legally be excluded under applicable law.

Where applicable law provides a right to cancellation, refund, replacement, remedy or other consumer protection, that right will continue to apply.

Policy Version: 1.0

Last Updated: September 1, 2026